Grove City Firestone Complaint - Over charged at Firestone
COLUMBUS, OHIO -- I took my car to Grove City Firestone for an oil change. The price for an oil change was $35.00 and I had a $10 off coupon. So I should have been charged $25.00. When I picked my car up, I was handed a bill for $47.29. I asked why my bill was so much. I was told that they had to go to the dealer to get the filter for my vehicle because they could not find it at the auto parts store. I was upset so I left. I wrote corporate. To make a long story short, the manager Mike Green called me and made excuses for why I was overcharged and that I would not be refunded any money. I was charged $17.00 for the filter alone! I called Kia they sell it for $9.58 retail! So to sum up the bill, I was charged $34.38 for parts, $10.00 for labor, $2.99 tax. I feel Firestone took advantage of me because I am a female. I will never take my car back to them again. And unless you want overcharged neither should you. Please be forewarned. Good Luck!
I just received a call from the manager(Joe) at the Stringtown loacation and he apologized for the treatment I received at the Southwest blvd location. He also offered me a free oil change. Like I told him it is not about the money at this point. Anyway, he was nice and understanding and agreed that I had reason to be upset. As it turns out the southwest location is not corporate owned, it is a franchise. I told him they need to take their name off that building. I give credit when credit is due and I feel Firestone deserves credit for contacting me promptly and validating my frustrations. I will not take my car to the Southwest blvd location again. As to whether I will take it to any Firestone in the future, I will have to think about it. I told Joe I would not lump the S.W. location in with the corporate stores and I won't. Thanks to Joe from Firestone Stringtown Grove city!