Spirit Airlines Compliment - Thank you for allowing me to serve you!
MIRAMAR, FLORIDA -- Hey everyone! A few months ago I reached out to you on this blog asking you to give Spirit a chance to correct any mistakes that we overlooked or clarify anything that you weren't sure of. I am so grateful for the opportunity to retain you as a customer. Thank you for emailing me with your issues and being patient with my staff (whom you seem to adore - I did pass your compliments on to them).
We are really excited about our growth and affording you guys, the passengers, an opportunity to experience some great destinations at a low cost. Please continue to reach out to me rather than posting a negative comment. I promise you won't be sorry that you gave us the chance! Let's talk!
Manager, Customer Relations & Luggage Resolution
Ps. This is in reference to:
Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I've been with the company for 2 years and 4 months, and managing the CR team for the last year and a half. Recently, I have been tasked with turning our customer perception around - which is why I am appealing to you here.
As I read through the posts on this and several other blogs, I find that this is the first time that I or my staff see the complaint. Prior to posting something negative about our company, I challenge you to reach out to our customer relations group or myself (Heather. Harvey@spiritair.com). You may also reach our consumer relations via our website, Spiritair.com by selecting the 'Help' tab at the top right corner of the home screen. In the search box please type contact us and select the 'question/comment' tab. We are committed to correcting our mistakes. Your complaints and compliments spur many conversations with upper management.