Cox Communications Inc Phoenix,AZ Informative - Poor Technical Service - Internet
PHOENIX, ARIZONA -- Cox needs to hire less discourteous personnel, ones that listen and do not have problems with
comprehension. I tried this afternoon to explain to a girl that she was not understanding the question nor was she addressing my problem. She hung up on me rather than to try to understand the problem and find a solution.
I have had the same problem with their online technical support, they try instead of understanding my problem to school me in windows which I do not need, or appreciate. I am sure they are smart or at least think they are but the way they go about it they also try to make a person feel that their problem is associated with lack of understanding of the computer, and that is not my problem.