Sprint Complaint - Horrible customer service
They have no idea of what customer service is about. I guess their corporate policy is like that. If not you don't see almost every employee you speak to will be either unresponsive or rude.
No wonder Sprint is failing to capture the market may be they deserve to fail.
In my case, I upgraded my phone and ordered new instrument. They sent me two new instruments and billed me twice also. I took the pain of going to store and returning it and got a receipt for that since its more safe. But my bill was unchanged. I called Sprint to explain the problem and that person told me that the issue will be resolved in my next billing cycle and I should be OK. But since its SPRINT it didnot happen!!!!!
Then I was forced to call again (its so annoying to call these answering machines) and the representative told me (after 45 minutes or so) that he didn't find any information on my return and I should fax them the receipt then he can resolve the problem. When I asked him why should I pay the fax charges with no fault of mine he cooly replied saying that " Ohhh You don't have a fax?".
Finally I faxed the receipt let see whether SPrint can resolve this issue at least now. REMEMBER MOST OF THE SRINT CUSTOMER SERVICE REPS don't even say sorry or thanks.