Storepulls.com Complaint - Returned Item not refunded as promised. Delivery was verified by UPS

Review by HPE on 2009-09-25
I ordered two items from Storepulls.com in May. I found the receipt of the products to be acceptable and prompt.

However, I received a substitute items for a Purell hand sanitizer that was basically junk and was not a substitute for Purell. What was really interesting is that they asked me if I wanted the item and emailed them back asap stating "NO". I then received the item anyway.
I then received an RMA quickly and drove my but over to UPS and returned the item. The last communication I received from John xxx was that the item was received in late May. It is now Sept and have not received my refund from them. I have sent numerous emails and left messages and have not received one email or call stating they would look into. There is no address on the website so I need to dig that up some how via whois, etc. Probably running out of someones basement!

My advice is to stay away from Storepulls. It one thing goof up and fix it but to not even refund money as promised nor return calls or emails is ridiculous.
Comments:4 Replies - Latest reply on 2009-09-25
Posted by MSCANTBEWRONG on 2009-09-25:
Dispute the charge with your credit card company or bank.
Posted by GenuineNerd on 2009-09-25:
Purell hand sanitizer? You could buy that locally-why buy it online? All it is is alcohol in a gel form. And it does work better than the dollar-store knockoffs.
Posted by Anonymous on 2009-09-25:
Exactly GN, too lazy to go out and buy soap then whine when they get the wrong item shipped to them!
Posted by Anonymous on 2009-09-25:
If you sent the product back, you definitely should get a refund. Waiting since May is too long. Any chance they credited your credit card and maybe you didn't notice?

We're probably not talking about big bucks here, but it sounds like you are indeed owed a refund. If you have the time, file a small claims suit. In the meantime, I'll stay away from this nasty organization.

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