California Closets Complaint - Long, Expensive Road
WEST CHESTER, PENNSYLVANIA -- I contacted California Closets of West Chester, PA in early August to build a custom 12ft wardrobe for my bedroom. Their "designer" came up with a reasonable plan quickly, although never asked a single question about what I would like in terms of additional options such as jewelry drawers, hooks, etc.
She told me that the install would be 3-4 weeks, maximum. Based on that, I got rid of every piece of my furniture and stored all my clothing in rubbermaid tubs for what I believed would be about 7-10 days. Weeks later I received a call from her that somehow the factory that makes the custom order doors, etc mysteriously closed for three weeks over the summer and that I could expect a delay of at least two more weeks. (Also known as she forgot to put in the order!)
Weeks later the installer arrived, seemingly a friendly competent guy. He worked for hours cutting all the custom pieces. A few hours into it, I went in to see how it was coming along. The entire thing was completely WRONG! I ordered cherry and got ugly white laminate. I called the office, got a million apologies from the blondie designer that she had ordered the wrong finish.
Entire thing had to be disassembled, removed, and reordered. Weeks later, here we are still having this put together.
Not a single call from a manager, EVER! Oh and the best part is that this is what you get for $6,800. Never an offer to discount us for the nonsense that has gone on. Never in a million years would I recommend this company.