Sprint PCS Complaint - Internet service - aircard

aircard - Complaint

Review by tstevensville on 2009-09-25

I have been with Sprint for 5 years I recently purchased wireless internet with them. The next month I checked my bill and it was $900 when I called them to see what had happened they just told me I went over my usage. I asked what they meant by usage and how am I going to know what usage I am using when on the internet. I told them that we have the same internet at work and one of the girls I work with also has it and they don't pay $700 a month for internet. They informed me that as of July of 08 they restricted usage to a certain amount per billing cycle. I explained that when I called and ordered it the lady mentioned some kind of number and kb's, mb's etc. but this made no sense to me and I thought I was just getting what we have at work. I have called them at least 3 times and talked to a tech he told me downloading movies and games will do that but we don't download movies or games. I was over the usage limit within a week of the next billing cycle. The one time I talked to a tech she put me on hold and never came back. This is ridiculous. Who would voluntarily pay that much a month for internet and who wants to have to keep track of all you kb's and mb's or (whatever these are) when on the internet. I am very disappointed in them and what makes it worse is I have been a cell customer for 5 years and this is how they thank me?