American Steammasters Complaint - American Steammasters is horrible!

Review by Anonymous77 on 2009-09-25
BURNSVILLE, MINNESOTA -- hired them to clean 2 couches and 1 chair. I booked an appointment for dry cleaning, but the technician didn't do that - he steam cleaned them so I was stuck with wet furniture all day and a bunch of wet cushions propped up all around my living room. No big deal, but when they dried and I was able to pick them up, upon turning them over, I could see that they didn't clean the other side of them (which happened to be the top side). They weren't even touched, nor were the inside arms of the chair (the propped cushion was blocking this). Their contract says they gurantee their work, but when I called to discuss what happened with Todd the owner (whom I was told I had to speak with), my calls were never returned by him. The receptionist finally told me when I kept calling back that Todd didn't want to take the time to talk with me and wouldn't refund anything (I initially said I thought $30 was fair - peanuts compared to the $458 they charged me). My request for a refund was purely on principle, it's not about the money. However, being a small business owner in this economy, I would think one would take the time to at least return a phone call. The future business he will lose from me and anyone of my friends is far greater then the $30. I was appalled at the obvious shortcuts done with the job, but more disappointed in the complete lack of customer service. I do not recommend them at all!

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