Qwest Complaint - Should Be Against The Law
Qwest has given me nothing but trouble from the get go. One representative told me I can save money and made an adjustment to my plan and they ended up turning off my internet and charged a fee for a new plan. Then after I moved to another City they charged me new set up fees and I told them what I wanted and that I had my own modem that I purchased and did not need to rent one also I have an answering machine so I do not need message center. So I get my bill, that I wanted to space out for 6 months, they charged me for the whole thing and had sent me a new modem to rent also gave me answering service. I called thought I got it all taken care of from a guy named Andrew from Idaho who was flirting the whole time and when I requested them to change the spelling of my first name(they left the e off the end) he told me I had to fax a copy of my DL in to prove who I was or my service will be canceled. After all this crap I was paying monthly payment to pay off my set up installments but each month I would call for the right amount of the bill since they would not print it and send it to me
it was always the full amount due after 4 months I get a disconnect notice if I do not pay the remaining amount in full. I have the payment bill in front of me and the girl on the phone tells me they do not do that so I had no choice but to pay it off or go with out my house phone and internet. I am hoping for a class action law suit to come against this company. I am on hold with them as I type since my internet keeps going out almost every day and they keep looking for things in my home for a reason they are so messed up.