Enterprise Rent-A-Car Complaint - Enterprise Rental Cars Thieves and Liars!! Don't go!
COLUMBUS, OHIO -- I rented a car twice at the North High Street branch in Columbus Ohio. I told the manager Jordan that I wanted the lowest rate possible. He forced the damage waiver on me, claiming that it was required. The first time the charge did not go through and I paid the amount from my internet reservation. The second time the charges did go through but when I went to their internet site, it listed the damage waiver as an optional item. I called the national service line and asked for a refund. They acted like jordan was some kind of rogue manager but still told me I had to ask him for the refund. I googles it and saw other complaints in more than one state, so this was the 2nd lie from Enterprise. It took a half hour before Jordan would give me my money back but then 5 weeks later another charge for 56 dollars appeared on my credit card. Again the national help line said I had to call the branch, although they weren't sure which branch made the charge. Ross, a clerk at the High St branch claimed they did not see a charge, then someone called and said some trucking company had paid my previous bill! After I gave them the banking information for the 2 rentals, they claimed they needed time to research and would call back. I called back after 2 days and they said another branch had charged me, not them. I called another local branch who said it was them, then Ross said he needed more time to research, then the next day said he found someone to credit the charge. 3 days later the national help number had no information on the charge, but Jordan would be calling me about my credit. Of course he never called and I finally called my bank and changed account numbers and protested the charge.
I would not rent a car from these crooks under any condition. I have never dealt with a more incompetent company. It starts with the national office and is seen at the branch level.
They deserve the worst possible rating for a review. They back their fraud with lies.