Thrifty Complaint - Thrifty Car Rental Deceptive Practices
ORLANDO, FLORIDA -- I was a walk up rental customer having the ability to choose many other car rental options at Orlando Airport Site. I chose Thrifty.
I told the agent I was looking for an economical car for a two day rental. I also stated I DID NOT WANT THE ADDITIONAL INSURANCE COVERAGE OFFERED BY THRIFTY... KNOWING MY OWN COVERAGE WAS ENOUGH. She came back offering a much larger SUV (not what I was looking for) and an offer (a "special" for that day) of the additional insurance being "INCLUDED" WITH THE DAILY RENTAL CHARGE.
I AGAIN SAID ..I DO NOT NEED THE ADDITIONAL INSURANCE. She said it was a special deal along with trip saver( a form of AAA coverage @ $5.99 per day).... I was not going to argue.
Turns out I did actually pay for the "LDW1" coverage @ 24.99 per day, and the tripsaver coverage @ 5.99 per day... over and above the rental cost. Looking back I realize the agent watched me closely as I initialed the circled charges which was an acceptance of these charges .. Unbeknownst to me! Their "codes" for these services were not explained on purpose!!!
I was lied to and treated with deceptive practices. The codes they use for these insurance charges are not explained and even if you state EXACTLY what you want they deceive you.
I tried several customer service complaints to Thrifty.. they all stated because I signed the form and initialed the charges the bill was valid and they would not remove the charges of $49.98 and 11.98 ...
I AM WRITING TO THE US ATTORNEY GENERAL CONSUMER COMPLAINT BUREAU, THE NYS ATTORNEY GENERAL AND MY CONGRESSMAN AND ALSO THE FLORIDA CONSUMER COMPLAINT BUREAU.
THRIFTY CAR RENTAL WILL NOT GET AWAY WITH THESE DECEPTIVE ACTIONS.
AND I MUST ADD ONE CUSTOMER SERVICE REP OFFERED ME (2) $10 COUPONS FOR FUTURE RENTALS.. AND MY TROUBLE..... !!!!!