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Aquatime Pools Complaint - Buyer Beware - Pool Design & Installation

Review by moedog on 2009-09-27
TYNGSBORO, MA, MASSACHUSETTS -- Visit my webpage for pictures at :
http://aquatimepoolssuck. webs.com/

We contracted with Aquatime Pools from Tewksbury, MA in August 07. What a mistake! We finally were getting our dream pool which instead turned into a nightmare. If you are thinking of contracting with Aquatime, don't do it. You will be sorry. The owner, Peter White, is basically a liar, and will try to avoid you at any cost. Every time we called him with an issue he would not take our calls nor return them. The sales guy Kevin well, sure he was as nice as nice can be when he came to make a sale and to pick up the deposit. He made lots of promises that we could always call him if we had any issues. Well, we had plenty of issues but could never get a hold of him either. Then there is Rocky, the site supervisor. Hard to be a site supervisor if you are never on site. He would be the one to return all the calls..but he could never make a decision without talking to Peter first..need I say more? Aquatime had promised that the pool would be done within 8-12 weeks. Days and days would go by and nobody would show up to work on the pool. Our nightmare pool was finally completed (after many mistakes) in May 2008!

Employees were unprofessional. One guy sleeping on the job, one bouncing a ball around the yard while only one was actually working I felt like I was watching city workers.

We ran into some ledge along the way. They had quoted us a price to remove the ledge and then tried to charge us more once completed.

Equipment kept breaking down.

Day of the gunite pour, they damaged some of our property. They did not report it and denied it.

New England Hardscapes was the subcontractor for the decking. Beware of them, too. They rescheduled our decking pour at least 4 times.

When they finally came out to pour the deck they realized that Aquatime had not poured the gunite to the correct level to match an existing patio and therefore they had to raise the pool wall. Also, they failed to grade the ground for the pouring of the deck.

Between all these mistakes it added months to the completion of the pool. Peter, Kevin and Rocky all gave their word that the pool would be completed by October 2007 it wasn't and we had to fill it at our expense in order to close for the season.
Peter avoided all phone calls from October 07 through April 08.

In April 08 we finally go in touch with them and we were put on as priority for completion of the pool.

New England Hardscapes came out to pour the decking. They used ugly vinyl expansion joints without asking us. Kevin knew we wanted cut joints to match our existing patio which meets the pool deck. This looks horrible.

Once they poured the decking around the pool we realized that the shape of the pool was wrong and the sides of the pool don't match each other. The vinyl joints are sticking out above the decking in certain areas. Sloppy job all around.

When they came to plaster the pool the bottom of the pool had rust spots from the rebar. They had to use hydraulic cement to cover the rust so it would not stain through the plaster. This delayed the completion even more.

They had agreed to install some mosaic tiles for us at no charge (to make up for some of their mistakes) but then went back on their word and tried to charge us for it.

When they finished plastering these idiots decided to wash out all their equipment in the pond we were building in our back yard. We came home to a pond filled with dirty plaster water.

Finally our pool was ready for water (which we had to pay for a second time). Except pool was not holding water it was leaking from the hole for the underwater light. It only took 3 attempts to correct the problem. Just some more water to pay for.

Make sure you know what you are getting. Get EVERYTHING in writing. Get model #s for equipment. They changed the type of underwater light and they also tried to switch the type of salt water generator that we ordered. We had an agreement that if we bought the salt water generator they verbally stated they would install the booster pump at no change. Unfortunately we did not get this in writing.

There was a blemish in the bottom of the pool that was noted by one of Aquatimes guys when closing the pool. We had called them about this during the season and no response as usual.

With all these issues, mistakes, damages and hassles -all they would do to compensate us was to knock off less than $2000, a Polaris 380 cleaner, installed mosaic tiles and the correct salt water generator (which we paid for anyway). We took the offer just to get this company off our property.

If you decide to speak with any of these so called gentleman from Aquatime be prepared to listen to a lot of BS. They will say whatever it takes to get your business, but once they have the money in hand good luck!
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