McDonald's Corporation Complaint - Stay Away from The Northwestern Highway location in Southfield Michigan
SOUTHFIELD, MICHIGAN -- I almost never stop here but did this last Sunday. I ordered the Big Breakfast egg platter at the drive-through. I paid and was asked to park and wait.
10 minutes later an employee came out to give an order to another parked customer but not me. I asked for a refund - she took my receipt and said "we are waiting on eggs". 10 minutes later, I went inside to find that employee waiting on others and ignoring me. I waited in line - another 5 minutes - only to be greeted by someone identified as "the manager". I asked her for a refund. She replied that they were "waiting on eggs". I replied I had been too - for nearly half an hour - and that I wanted a refund. She stepped around the corner and yelled at an unseen employee about why they couldn't get any eggs done. Up until that point in time they had probably served on the order of 50 or more other people while overtly ignoring me.
She came back with a bag containing my order. I left and went around the corner to my office. I noticed the bag was saturated with a yellow goo, and when I opened the platter, there were a few small egg solids, a piece of sausage, and what was left of a biscuit floating around in cold yellow slop. Obviously, the eggs were rushed beyond the limit. Frankly, I don't know how they got eggs in that condition into the platter. I went back to the location.
Although the manager saw me immediately she ignored me so I waited in line again. When I got to the front I explained the eggs were inedible and that I wanted a refund. The manager said that if I waited they would make more eggs but by then I was actually physically ill. I insisted on a refund and eventually, when the manager did everything else she could before addressing me again, I did get it.
By far the worst experience I ever had. Ignored by the staff (I am not sure how long I would have sat in the parking lot had I not gone inside - probably a long time) and eventually served garbage masquerading as food. Even then they intentionally delayed considering my request for refund for as long as possible.
Never ever ever ever again. I would eat dirt before I went back again.
Former occasional McDonald's customer