Radioshack Complaint - Don't believe you when they tell you the price on an item - you get charge something different
SANTA CLARA, CALIFORNIA -- I stopped in your Santa Clara RadioShack to purchase a cell phone recorder only to be told that there is no such thing. It was funny because I just saw one in the Camarillo store the day before. After arguing with the clerk and his un-willingness to even look on line to find one for me, I keep looking in the store – and was able to find it.
After I purchased the unit I passed by the counter where there was two different KVM units. One was priced at $29 and the other one at $9. I wanted to make sure that the USB one I needed was the $9 unit. I confirmed it with the clerk and even asked why the USB unit was priced lower than the PS2 unit. I expected that the PS2 unit would be on sale but the clerk assured me that the USB was the $9 unit.
When I got to the register to purchase the USB KVM the price I was being charged was $29 plus tax. I brought that to the clerk’s attention and at that point he turned me over Crystal that was out side on her cell phone. She seemed to be upset that I interrupted her call and had to come in to help.
After researching the tags on the shelf she found that the sales price was placed over the wrong item. Even after I explained the situation in being assured that the price on the USB KVM was $9, she stated that did not matter and there was nothing she could do to help.
I asked if there was a manager that I could talk with and she said no and too bad that they had made a mistake in marking the KVM unit with the wrong price – but she could and would not do anything about it.
At that point I returned the cell phone recorder on return #830960 and let them know that due to the poor service that I would never purchase anything from RadioShack and would do what ever I could to relay this story to anyone that is ever thinking about purchasing anything from RadioShack.