Hilton Hotels Complaint - Poor Quality Services for Hilton Hotel Chain
SAN DIEGO, CALIFORNIA -- My husband & I were traveling to San Diego for my work training conference.
EXCESSIVE ROOM RATES
My conference at the Hilton Bayfront hotel offered a reduced room rate which I initially booked for $220/day for 8 days & our final night was to be $345. When I went to book our flights I found that we could book the entire trip (room & flights) for about $2,100 through Expedia. I then cancelled our conference rate rooms since it was about the same our combined room/flights through Expedia. This was done 4 days before our check-in. One of my classmates said she booked directly her directly with the hotel & she got her room for $99/night M-TH & F-S at $220.
LACK OF AIRPORT TRANSPORTATION
We found out at that time that they do not provide any type of transportation from or to the airport even though it is only about 3 miles from the airport. It cost us almost $14 before for our taxi to the the hotel. At check-in they still showed my other reservation & said that I would be charged for it unless I had the cancellation number. I had to open my suitcase in their lobby to provide this information (I was most irritated because I had called the hotel directly to book & cancel).
At that time I was informed that my change in reservation no longer entitled me to free internet. If I wanted internet access it would be $13.95/day - who does not offer free internet or at least a room with internet for guests to use while staying at their hotel? - Must be a Hilton Hotel!!! I was also informed by a classmate that their internet access is very spotty & will disconnect while in use.
We had looked into renting a car for our 9 day stay & we were told that they charge $21/day for parking - $30/valet parking. It would have cost us more to park the car for the week as it would have cost us to rent the car.
NO COMPLIMENTARY BREAKFAST
They do not offer a complimentary breakfast or even a reduced cost at any of the on premises restaurants. You even have to exit the hotel to enter at least 2 of the on-site restaurant. The breakfast buffet in their inside restaurant was $25/person.
After our first night we returned to our room the next afternoon to find that our towels had been replaced however no dirty towels or washclothes or dirty glasses had been taken. When I called the front desk their reponse was that if they were not on the floor the housemaids would assume that we were going to re-use them so they would not remove them. Really, at a place you are paying so much per night you would think that you could count on them just automatically removing obviously used items.
Our second night about 11:00pm someone on our floor starting playing musice so load that you could hear it above the TV. I was trying to get to sleep for my 8:00am meeting. After about 15 minutes, I called the front desk & complained. They said they would send security right up. 20 minutes later it was still going strong. I called the front desk & was given the same response - I did tell them that I had called previously. Another 20 minutes passed with no change. I called the front desk again & told them that I wanted something done now because had an early meeting. Again I informed them of my previous calls. I told her if they could not stop the noise I wanted another room. "Jaime" apologized again & said they would get right on it after I asked her name. About 10 minutes later the music finally stopped. About 2 hours it started again however it was not as loud.
If you are looking for value and great service(s) in San Diego - don't book in at the Hilton Bayfront. They charge too much and provide too little in return...