Nextel Complaint - Nextel is Dangerous
MISSISSIPPI -- When I signed up for my Nextel phone I was told that you do not get it that day because THEY program in your name to the phone for you so they charge me $12.80 to next day FedEx it. I was told the total for my new phone and service fees was $59 and the monthly bill would be charged to my account each month. Fine. I watched the man charge my card the $59. After discussing with my sales rep how important it is I do receive the phone the next day because of a long trip I plan on leaving for the very next afternoon he assures me without a doubt it will be there. It wasn't, which was ok, these things happen. Being that it was a holiday weekend I would not receive the phone until Tuesday. Of coarse I was still expected to pay the overnight delivery charge. When I called my sales rep to inquire about the matter he wouldn't return my calls. One of the other reps in the office said I was more then welcome to drive the 15 miles to their office to pick up a loner phone. I did. When I got there I turned on the phone to make sure it worked before leaving. It didn't beacause the battery was dead. I was told I had to charge it myself. Fine. I did that. That Tuesday my phone came and all was forgiven. Then I get my bank statement and it says I was charged $109. I called my sales rep AGAIN to discuss this matter. His reply was "I will look into it and call you right back." I gave the man two days, I thought he might be doing some serious investigative research into the matter for me. He wasn't. I called him again. His response to not calling me back was "Oh yeah, I should have called you back." Anyway, he explains that the charges were for oh this and that. Why was I not told about these charges and why does Nextel think it is ok to take it upon themselves to charge me extra fees after the fact. I am locked into a 2 year contract but the way I see it they have already broken their half of it by charging un stated fees and not providing the service agreed upon. After mentioning this to people, I was stunned to find out how many people this has happened to. Being overcharged EVERY month and Nextel telling them, "Awe, we'll fix you up next month" but not following through. Why are they allowed to get away with this? I am making my mission to inform as many people as I can to stay away from Nextel and their shady business dealings. And the service sucks. In one minute, out the next. Go Verizon. They are GOOD PEOPLE!