Taurus Gun Repair Complaint - Warranty Repair
MIAMI, FLORIDA -- In May of 2009 I purchased a Taurus 444 revolver from Bud’s Gun shop. As usual, Bud’s service was great. After signing for the gun from my FFL transfer agent, I noticed it has a cosmetic problem with the bluing around the barrel, so I immediatley returned it to Taurus as a warranty repair…unfired. That's when my problems started. Over the course of four months I called Taurus’s repair department and requested status. For the first two months they told me it was pending repair, during month three the story changed to, “…we’re waiting for a replacement from the factory.” Finally, during the end of month four I received the replacement gun; however, when I open the box I noticed the gun looked very used. Bluing was worn and scratched and in some places missing. Tired of the hassle and waiting, I took the pistol to the range for testing. The first six rounds fired fine; however, when I fired the next three rounds, the cylinder on the pistol locked up and the hammer would not pull back. I finally discovered if I moved the cylinder with my left hand I could pull the hammer back, if I did not move the cylinder with my left hand, the hammer would not pull back. I immediately unloaded the gun as it appeared the cylinder was not lining up. I then took six expended rounds and loaded the cylinder. After pulling the trigger once, the gun locked up again. Fearing I had a defective gun I did not attempted to fire it again…I did not what to find out what a misaligned 44 magnum round would do to my hand and face. The next day, I called Taurus and said I was on my second defective revolver and would they please expedite the repair. I was now five months down the road after purchased a new gun and still did not have a gun that operated properly. I guess it was not much of a surprise when the customer representative acted like they’d never talked to me before. Here is the bottom line: Taurus has a very poor customer service department and an even worse quality control problem. I paid over $500.00 dollars for this gun. I know they are shipping new guns to dealers, so they have new pistols in stock. They need to take care of their customers first with guns that actually work and make sure they get what they pay for. Because if this incident I will never buy another Taurus gun…and that’s very unfortunate, customer service is one area that can easily be fixed and usually at very little cost. I still do not have my gun...going on six months.