Kmart Complaint - Poor layaway plan - toys
KILLEEN, TEXAS -- Because Kmart has layaway we drove 3 1/2 hours to Killeen to take advantage of the feature. We took our purchases to the layaway department where we made a down payment. Following the rules set out on the layaway form, we mailed another payment a few weeks later. The check had not cleared so I called to ask if Kmart got it. They told me they had not received it. Today I got the check back w/ a letter saying they had put my layaway back on the shelves and to call them. When I called they said my check did not have my drivers license number on it. None of the rules on the layaway receipt stated that the DL had to be there. So when I asked for my original down payment back, they first told me I would have to come back to Killeen to get it. I told them I would not do that and asked them to mail it to me. They finally said they guessed they could send me a money order.
What lousy customer service - their policies were not explained and while we were there it seemed that we were disrupting the clerk's nap to have to wait on us. Never again.