Hewlett-Packard Company Complaint - Does HP Understand Customer Service
I have no complaint about the men and women who work at the HP customer service center WHEN YOU CAN GET HOLD OF A PERSON.
I will never purchase a HP produce again. YOU can not get hold of anyone in the support department.
I have called three time in the last week for the same problem
and each time I have been on hold for over one hour. Each time I have had to terminate the phone call due to my lack of time.
Today I called the sales department and the phone was answered with in 1 minute. Amazing sales is in the United States and promptly answered and service is out sourced. I tried to ask for help but was told the support
center was very busy due to the flooding overseas.
If that be true why are they out sourcing if I can not be supported.
If that is true why are they not putting more people on the call service here in the United States. I think its time we as buyer
take back our country. Don't buy a produce produced in another country or a product that is supported by someone in another country.
Bad HP. You have just lost another customer. Please come and get my photo smart printer. It is yours.
I will purchase another one made in the United States and supported by a team located in the United States.