Book In Hotels Complaint - Fraudulent Activity
On January 22/09 I made 2 hotel bookings with this company for reservations at the Metcourt Laurel in Johannesburg on August 18/09 and Sept 14/09. My credit card was duly charged on Jan 22/09. Then on Aug 14/09 I was advised that my Aug 18 booking was cancelled due to some spurious problem with their supplier. I emailed a complaint and they assured me that my subsequent booking was OK. Sure enough, on Sept 12 I was advised that the 14th booking was also cancelled for the same reason. They apologized for the late notice in both cases but the hotel advised me they had cancelled 2 weeks prior to my arrival!
To date I have had no refund. I have tried to contact their U.S. phone number but all you get is a recording in a language that I cannot even recognise let alone understand! DO NOT USE BOOK IN HOTELS FOR ANY REASON.
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