Best Buy Complaint - BestBuy lies - appliance
CORALVILLE, IOWA -- About three years ago, I went to the Coralville, Iowa Best Buy to shop for a washer and dryer. The manager offered to sell me a washer for only $300.00 (about half the cost). He said it was a floor model with a small dent but it had never been used. When the washer was delivered, it didn't work. I found out it was a used and refurbished washer. They delivered another washer, again it didn't work. By then I had gone without a washer for three months, even though it had been paid and with a warranty three months earlier. Finally the manager said they had no choice but to deliver a new one and it would not cost me more for the trouble I had been through. The washer worked ok until two years later, the handle broke. Best Buy sent a serviceman to repair the machine. I was then told they could not get parts for the washer, instead of replacing the washer they gave me a Best But gift card for $300.00, said because that's what I paid for, plus my remaining three years of paid warranty is now terminated. After that, they refused to take my calls. I spent $120 of the $300 to hire an outside repairman and found out that its not because there's no part, but because the Best Buy serviceman installed the new door the wrong direction and burned the machine, a fact Best Buy never disclosed to me. I will continue to pursue this due to the lies involved.