BMW Complaint - BMW Customer Service Is Non Existent
Unfortunately, I bought a BMW from David Aviles at Russel BMW in Baltimore, MD www.russelbmw.com and would like to educate others about my experience so that they don't have to endure what I've gone through. Not only does David Aviles NOT know the product he sells, the customer service is non existent. Once the sale is complete and they have your money they forget you bought a car from them and are a customer. This explains why the Better Business Bureau has given the Russel Automative Group an F rating - the worst you can get. Don't take my word for it, check it out yourself before you consider buying from Russel BMW or a BMW for that matter
Once you purchase a BMW you will have problems and should you need to contact BMW NA Customer Relations you can expect more of the same from what you get at the dealer - apathy, phone calls not being returned, etc.
BMW may be the Ultimate Driving Machine, but it's not a well oiled machine. Save yourself the grief, don't buy a BMW.