Xanadoo Complaint - Xanadoo's poor lack of customer service
I was recently re-located and required to move to another city by my employer. After contacting Xanadoo to cancel my services, they originally informed me they foreseen no problems in canceling the services. The customer service representative indicated she would send a request to her supervisor and contact me the following Monday. On Tuesday I recontacted Xanadoo, speaking to a different customer service representative. The gentleman informed me, my request had been denied by their "boss" and a termination fee of $200 + tax would apply. Again I expressed, the move was beyond my control and I had no expectations of moving or canceling my services prior. I inquired to speak with his "boss" directly. I was denied, furthermore informed, he does not take customer service calls. As a result I requested for my service to be canceled. Prior to terminating my telephone conversation, I requested a confirmation number to avoid any future charges. The representative denied they provided confirmation numbers for transactions. Now, I have no confirmation number or way to confirm my account was canceled or my conversation with their company.
If you don't plan to move or ever cancel service, Xanadoo is an affordable internet service. However, due to their poor customer service, they have lost my services and will not receive my recommendations as a company.