NextRx Complaint - Suspicious 'indefinite' backorder of common expensive generic medication

Review by Mudpie on 2009-09-29
INDIANAPOLIS, INDIANA -- I've used the mailorder pharmacy service NextRx once, and attempted twice recently to reorder my prescription. Both times, I got an automated callback to call and retrieve a message which said the medication was on INDEFINITE back order and did I want the pharmacy to contact my doctor to order a different medication (the name brand medication is around $370; the generic is $150; my oop was to be $89). The first time around, I was contacted by a representative in the Phillipines who literally couldn't understand English, and whose BOSS told me Next Rx doesn't take insurances, and laughed at me when I told him I had previously ordered through Anthem, and he wanted to charge me full price for 30, not 90 days worth of meds, and told me he only had 90 pills available (I take 3xday). I barked at him, told him to cancel the order, then called customer service and got a somewhat more reasonable person who sympathized about the mishap and ordered the prescription and assured me they had the medication in stock. Well, today I got the message again that the medication is on INDEFINITE backorder, and the representative with whom I spoke this time offered nothing except the suggestion I get the prescription filled at my local pharmacy -- at the full price. Nice. I am unemployed and cannot afford to spend hundreds of dollars on meds, and am borrowing money to pay my Anthem premiums. What's a huge pharmacy service like NextRx doing contracting with pharmaceutical outlets that cannot keep common generic drugs in stock? I think it's a scam to get people to buy non-generic products and charge a premium. And, I think I should cancel my insurance and go qualify for public assistance. How's THAT for 'medical management'?
Comments:1 Replies - Latest reply on 2009-09-29
Posted by Skye on 2009-09-29:
Medical management is up to you.

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