Davis Vision Complaint - Davis Vision - Rocky Point, NY - New Lows in Customer Service
ROCKY POINT, NEW YORK -- Davis Vision - Rocky Point, NY
Horrible customer service -
Had 7P appt. with specific Dr. that I have used in the past - after waiting for 40 minutes - and not complaining, I was quickly taken to just any open Optometrist - no apologies - no explaination. I received a very rushed examination and was told that a tech. would help me pick out frames.
I had been there the previous evening and picked out two -after 30 minutes - and the desk clerk wrote them down. (She didn't capture those frames or put them aside - first clue to the incompetence.
After another 10 minutes "Caren" said she'd help me pick out frames - and was shocked that I already had - nice reading of my file, Caren - Perhaps some GLASSES might help?
After help her find the model # and brand - she preceeded to look up and down the not so large display of men's frames - looking at EVERY brand other then what I described to her and was written down on the notes from the previous evening. After 15 minutes, I said, "I am frustrated and don't have time to continue this hunt for your inventory, I'll come back tomorrow. Please print my perspecription out and I'll return for fitting etc. tomorrow when you've hopefully located the frames I want. (My perspcription is an expensive one and I always buy multiples - my bill is always around $1,000.)
Caren continued looking at EACH and every from as if she hadn't heard my request to allow me to leave.... and when I asked her to please print out my prescription she said, "...She didn't understand how I could just "turn" on her..." WOW!
I explained my previous poor service that same evening and she replied, "..how would I know that - If you had told me I could have fixed things for you..." ahhhh yeah.. if you had a time machine, Caren dear.
I proceeded to get total NEW YORK attitude as she informed me she had worked for the best - Walmart, KMart, etc... I am not kidding! - I literally couldn't get a word in edgewise.
It took this incompetent soul 10 more minutes to look through her inferior davis glasses and peck out my information to print my perspcription -
On three occasions in the last year... my wife and daughter have experienced this caustic attitude from the Rocky Point Location - (Only the women working there - I am sad to say).
So - the moral - If your company offers Davis Vision Coverage - say NO THANK YOU. And Davis, shame on your for running such a great example of poor customer service combined with incredibly medicore product quality.
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