Priceline.com Complaint - Don't deliver what they promise, but they do deliver stress
At the moment I'm waiting to hear what Priceline decides to do about the ticketing fiasco they generated with our recent trip to Vegas. We purchased first class tickets DTW-LAS over three weeks before the flight. $850 each for round trip ticket.
The airline allowed me to select our seats in first class on their website, great. Everything looks like a go! But the reality was that when it came time to get boarding passes, I got the first class seat, but we were told my husband wasn't even reserved in coach! Somehow either the airlines or Priceline separated our reservation, no one will claim they did it or why.
On the return flight, we had to badger the gate personnel who told us the plane was totally booked to let my husband on the flight. They gave him a coach seat when they saw we weren't going to wait all day and half the night to get on a "red eye." Much needless stress could have been avoided if there were clear communication between Priceline, the airlines they book flights on, and the customer.
In order to resolve the mess after the flights, I called Priceline. The first customer service representative didn't have a clue and told me to call the airlines which I already did, they said call Priceline. I asked to speak to a supervisor, he didn't know what to do, and gave me to another supervisor. She called the airlines and the airlines said it wasn't their fault. Priceline said they didn't know how this could happen. Presently I'm waiting for another supervisor to call back to resolve their bad business. We'll see if they do, or if I'll have to call again.
FYI: book at Priceline at your own risk. Nothing will go as you expect.
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