Auto Europe and Dollar Complaint - Hidden charges with AutoEurope and Dollar
Never rent with autoeurope in your life ..
I paid the voucher to rent a car with AutoEurope. The, I pick up the car at Dollar Los Angeles.
They took my credit card, according to them, to place a hold on it, in case we do not return the car. Then, they try to convince you to upgrade your car and rent a GPS. We decline everything.
When we returned the car and came back home, I noticed we have been charge twice for the same rental car. Once from Auto Europe and once from Dollar. I contact auto europe and Dollar to solve the misunderstanding.
To my surprise, auto europe reply a couple of weeks later saying that Dollar has billed as for the following:
$55.92 USD -- Personal protection plan
$47.92 USD -- Roadsafe
$36.77 USD -- Prepaid fuel
$9.78 USD -- State tax billed on above items
$15.62 USD -- Airport surcharge billed on above items
$1.19 USD -- Tourism surcharge billed on above items
We already had an insurace with auto europe and we never agree or talk about any other insurance with Dollar. As far as I understood, everything, including the fuel, was already paid with the Auto Europe voucher. No extra charges are mentioned anywhere.
Auto Eruope fail to take any responsibility for the service they provide, or at
least, clearly inform the customer of extra expensive charges, like taxes. As a
reservation company, they do not protect the customer and they deal with
dishonest companies like Dollar, and agree to support this kind of frauds .
I just regret I did not have a look at the forums before to check the reviews from Dollar and AutoEurope, as I now see there are much worse cases that mine. There was not any misunderstanding, this is an scam, even if legal. And it is not fair, that the customer does not know in advance how much he is going to have to pay for what it should be a straight forward car rental. It is pathetic how little protected the customer is in this kind of situations.
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