Hotwire, Inc Complaint - Hotwire - Consumer fraud and misleading hotel ratings
Using the Hotwire web site I booked a hotel sold as a 4 star establishment. When we arrived at the hotel it was a very simple 3 star (at best) hotel. This is supported by the hotels business certificate that clearly states the establishment is authorized to operate and market itself as a 3 star hotel.
The hotel staff could only laugh at my Hotwire booking confirmation, the only thing Hotwire got right was the hotel's address.
I was surprised to find out that Hotwire does not abide by the hotels own classification, but rate according to their own standards. As such, 4 stars by Hotwire does not indicate the hotels actual star rating.
Hotwire is refusing to review their hotel classification, and I am left having spent my dream vacation on a cot (literally) in a tiny room with 80's furniture, cracked tiles and in need of a coat of paint.
I would suggest Hotwire revisits it's tagline, a more accurate description of their business practices would be 2-star hotels @ 4-star prices.