MetroPCS Complaint - READ your bill. They charge for things you didn't sign up.
ST. PETERSBURG, FLORIDA -- $50 for my line + $35 for son’s line + $8 for insurance for both phones = $93 + taxes & fees = ?
$129.20?? What?! I logged online and here’s what I found.
Under ADDITIONAL FEATURES for my line:
METROGUARD at $4 a month. Ok. It’s insurance.
UNLIMITED DA at $2 a month. I found later it’s Directory Assistance. I didn’t sign up for this. My phone and plan has web service. I don’t need it.
Under ADDITIONAL FEATURES for my son’s line:
SCREEN IT at $2 a month
METROGUARD at $4 a month
REAL TONE MUSIC BUNDLE at $5 a month
UNLIMITED DA at $2 a month
METRO BACKUP at $1 a month
That’s $10 extra plus tax.
09/30/2009 I call customer service and got to talk to a live person. By the way, it’s voice menu which you have to speak what you want for their phone system to direct you to the right person.
When I told Brenda who answered my call.
She said, “Well, your son might had call it in.”
I said, “No, my son wouldn’t do that. Besides, I’m the authorized owner.” By the way, I was asked for a code when I called in. The code which my son doesn’t know.
She said, “Well, maybe he went to the store and ask for it.”
I said, “No, it’s a very long walk. And he doesn’t drive.” By the way, if you wonder how I would know where my son is all the times, my bf was laid off so he’s at home all the time keeping an eye on my son for me.
So Brenda took all the services off for me BUT said she can’t refund me for what was charged. Well, heck, I’m glad I didn’t trust Metro and checked my billing online now, and not 5 months down the road.
Then Brenda asked, “How did you reach me?”
I said,”I call the # on the website?”
She said, “Do you know what that # is because I’m in the account set up area, not customer service.”
I said, “No, I clicked away from the site and don’t know what it was. I used the office phone line so it doesn’t keep track of # that you entered.”
She said, “Ok. Let me give you the #. 888-863-8768”
I searched online again and guess what I found? https://www.metropcs.com/about/contactus.aspx
Dial *611 from your MetroPCS phone or
1.888.8metro8 (1.888.863.8768) Remember: their system is voice activated
During her removing the “ADDITIONAL FEATURES” that I didn’t sign up form. She said,”You could visit the dealer and have this taken care of.” I wonder if she ever visited one herself.
I bought my Blackberry from an authorized dealer, and my son’s Motorola from the corporate store. They’re equally bad as far as everything is concerned. Even if you’re there when they’re first opened, you still have to wait 15 min to an hour, at best.