Sears Complaint - SEARS NIGHTMARE
HOFFMAN ESTATES, ILLINOIS -- On Feb.16 2007 we bought a washing machine from Sears in White Plains NY. In October of 2007 the machine broke. I called the service number and was told it would be two weeks before a service tech would become available. On October 18, 2007 the tech arrived, and said that he\'d have to order a part. The part arrived about two weeks later. When the part arrived I called the service number. They told me that it would be two weeks before any tech became available. When the tech did arrive he told us that he was seeing a lot of problems with this model. The machine was fixed, but started to make a very loud squealing sound when it filled with water. The tech informed me that was the way it always was. I assure you it was not. The machine continued to work, squeal and all, until February of 2008. Again we called the service department and were again told that it would take nearly two weeks before a technician would be available to repair the machine. The technician arrived on the 19th of February and informed me that he did not have the part and would have to order it. The part took nearly two weeks to arrive. When the part arrived I called the service number and was told it would take two weeks for a tech. to be available. The machine was not repaired until March 7 2008. In February of 2009 the same thing happened again and again it was nearly a month before my machine was repaired under the set of extremely aggravating and stressful circumstances. Today I face the same situation. Again the machine has broken. Again I have had a tech come two weeks after I reported the problem Sept. 16, again I was told that he didn't have the part. The soonest they could have a tech is Sept. 30. Today is Sept. 30th. The day Sears promised to have a tech at my house to repair this machine between the hours of 8am and 5pm EST. At 3:00pm I was called and told that they would have to reschedule again another week from now. I have spent thousands of dollars of vacation time. This machine keeps breaking and they keep transferring my calls from one representative to another and none are able to remedy this situation. This machine cost $900.00 + tax and delivery. At this price you should get some sense of stability and quality. Each time this machine has broken down we have incurred extra costs, time off of work, paying to use the Laundromat, baby sitters, and waiting to have someone call us, and if we weren't next to the phone being bumped down the list. Now I have been informed that my warranty is about to expire a new one will cost nearly $300.