HughesNet Satelite Complaint - Buyer beware - HughesNet Satelite service

Review by goluscombe on 2009-09-30
I live where there is no DSL, and could have used a local wireless ISP or HughesNet. I choose HughesNet. Big and wrong choice. First of all, all of their services reps are in India, good luck understanding them. Second, they omit telling you about "latency", which is their description that the signal might bounce back and forth multiple times prior to getting received. Third, they tell you that you might not always be able to get their advertised SPEEDS at peak hours. They don't tell you what peak hours are, but when you do ask, peak hours seem to be anytime you are using the computer service expect the one time you have insomnia at 2 in the morning. 2AM is off-peak and the speed will finally operate as advertised. Fourth, they have some "fair access policy", which is their own invention to prevent you from using specified amount of bandwidth. If you do something foolish, say download a TV show from Netflix, you will exceed your bandwidth usage and your downloads for the next 24 hours will be slower than dial up. If you increase you bandwidth, that is, you pay them more, you can download a little more at same snail's pace. Forget about Instant Messaging and watch U-Tube.

If you really do want Hughesnet, please consider dial up as a better alternative. This is for your own sanity. This crum-bumb service costs me about $100 a month, and yeah, they even tried to charge me $5/mo for a hard-copy invoice.

If you can do without this service, better yet.
Comments:1 Replies - Latest reply on 2009-10-01
Posted by lisa on 2009-10-01:
Yep...my brother got HughesNet and can't stand it either.

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