MBNA Complaint - MBNA dissapointment - customer service

Posted by skelly39 on 2009-10-01:

Well, you're not really a valued customer when you don't pay your bill, but they shouldn't resort to name calling. Toughen up, answer your phone and work out an arrangement with them.

Posted by Fufu487 on 2009-10-01:

I agree, name calling is uncalled for. I had an ex that was into some horrible debt and had collectors call all the time. Not once did I ever hear ANY of them calling him names on the answering machine. And he was quite good at avoiding them. I would, however, get this straightened out before it gets carried away (I now have laywers offices looking for him, as calls to our old number get forwarded to my phone). Just remain professional, and expect them to do the same

Posted by Lulu on 2011-11-12:

They *are* rude. I'm a new customer, i don't even have my first payment due yet, so even without it being a question of money a CR almost called me a liar (long story short, he asked for some personal info i didn't give out in the beginning and he insisted curtly that i DID in fact give it out so i should be able to verify it)

Posted by Anil Verma mar 3, 2013 on 2013-03-07:

I have MBNA Reptor credit card and I have not received statement so I call customer service and they said in our system show that the statement is mailed out. So I have call every month for 3 month and still not get any statement and when MBNA send me a reminder letter I have paid them the amount on the reminder letter. After I call them up and ask where are my statement if I don't get my statement i can't pay. I did not know that MBNA put customer missed payment and bad credit on my trans-canada credit history. I would let everyone know think twice before getting the credit card from this company. In my situation I am going to talk to a lawyer to fix problem and also write a letter to ceo of the company.