The Bradford Motel Complaint - Cancelled Reservation and They Still Withdrew Payment

Review by socacoach2 on 2009-09-30
BRADFORD VERMONT -- We made reservations for The Bradford Hotel in Bradford Vermont. We cancelled the reservations within the required time and they still withdrew the fees out of our account. They are refusing to refunds us claiming that they were not aware of the cancellation.
Comments:2 Replies - Latest reply on 2009-09-30
Posted by Anonymous on 2009-09-30:
I take it you don't have a cancellation number or email confirming your cancellation. You should always ask for something to verify your cancellation. Lesson learned. In the meantime, though, I will never stay in the Bradford Motel in Bradford, Vermont. It sounds like they are nothing but liars.
Posted by new57 on 2009-09-30:
I hoped you paid by credit card. If so contest it. Show them a phone bill as proof that you called the hotel to cancel. This worked for me once before.

If you gave them your debit card, you gave them access to your checking account. You do not have the same consumer rights with a debit card.

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