Xerox Complaint - A Scam Called Xerox. Confirmed. (Dragging of Feet Scam Part II)
Following our previous posting, the text used for that particular history was reproduced and copied to Xerox in the USA (using the search phrase 'Xerox complaints' on Google and the address for unresolved customer complaints officially provided by the Xerox website at: http://www.xerox.com/go/xrx/portal/STServlet?projectID=ST_ContactXerox&pageID=ST_ContactXerox_Corporate&Xcntry=USA&Xlang=en_US).
We also approached Customer Services at Xerox UK who appear to administer the maintenance contracts for France. (Ours, you will remember, was simply abandoned by Xerox after just one year, with two years left to run.)
Both complaints were faxed and sent by post on the 5th of June 2009.
We did not consider it worthwhile re-sending the complaint to Xerox France, the originating cuplrits, who were sent a letter by recorded delivery on 15th October 2008 and to which we have not received any reply.
An interim statement of damages and losses incurred for the period 01/05/06 - 31/05/09 as a result of misrepresentation, technical failure and serial incompetence, dishonoured contract of maintenance, fraudulent invoicing, etc, etc was sent by recorded delivery and by fax on the 8th of June 2009 to Xerox concessionaires, Document Concept 87/23 of Limoges in France.
The outcome of these complaints was as follows.
Xerox USA. No reply.
Xerox France. No reply as before and ad nauseam.
Xerox Concessionaires, Limoges, France, Document Concept 87/23. Telephone call; to investigate further. Since, no reply.
Xerox UK. Letter dated 9th of July 2009, eventually received from Mr A. C., Managing Director, Xerox UK and Ireland. Mr Charnley wrote, "I can assure you we take these issues very seriously. I will investigate the matter and respond to you as soon as possible." Since the 9th of July 2009, no further response.
As one complainant in a consumer complaints forum puts it: (Xerox) "Total Satisfaction: my butt!"
We have since replied to A. C. at Xerox UK to indicate that we are not prepared to wait for him further and that we will move on with our file on Xerox.
As we suggested before, if any of you have any negative experiences of Xerox, then please do not hesitate to get in touch with us at: email@example.com. uk Clearly, we are looking at substantial issues of public interest and any help you may want to give us to pursue matters against Xerox collectively, will be of help.