IDT Corporation Complaint - Exorbitant surcharges and excessive fees
NEW YORK, NEW YORK -- I recently switched my local and long distance telephone service from Verizon to IDT Corporation because of IDT's advertised $39.95 flat rate for local and long distance residential
telephone service. When I received my bill from IDT, I noticed that I was being charged a lot more than promised. I was charged for long distance service (Despite the fact that I was told by IDT when I signed up for their phone service that all long distance charges were included in the $39.95 monthly flat fee), and I was charged a series of excessive fees, including a $26.00 monthly "FCC Subscriber Line Charge", allegedly mandated by the FCC. (I was never charged such an exorbitant fee when I was with Verizon). In fact, by switching to IDT, I am actually paying MORE now than I did when I was a customer of Verizon!
I called up IDT's Customer Service Number and I asked the representative who I spoke to about the excessive $26.00 monthly FCC fee, as well as the other various surcharges which total an additional $23.75 per month. They told me that the monthly $26.00 "FCC Subscriber Line Charge", as well as the $5.93 monthly "Federal Universal Service Fund", the $9.88 monthly "National Carrier Charge", and $7.94 listed simply as "Other Surcharges", were all mandated by the FCC, and I have to pay them. They claimed that all telephone carriers must charge these fees to their customers. I also asked them why I was being charged for long distance when it was supposedly part of the $39.95 monthly flat fee, and they told me that my plan didn't include long distance. This is not true!!! I was told when I signed up for service with IDT that long distance would be included!!!
Needless to say, I have severed my relationship with IDT Corporation and switched my local and long distance telephone service back to Verizon. In fact, upon switching back, Verizon told me that many customers who had switched their telephone service to IDT, have switched back to Verizon after discovering that IDT was not delivering the low cost telephone service which it had advertised!