Intown Suites Lilburn GA. Complaint - Run Don't Walk from this motel
LILBURN, GEORGIA -- I got a job at a restaurant across the street from this particular Intown Suites in Lilburn Ga. Never have I been treated like common trash like I've been here. On my 1st day in the room my downstairs neighbor banged on the ceiling repeatedly. The next day I asked for a different rule and was told no by the hotel GM/Front Desk Courtesy officer. She told me to ignore him that he always complains when someone moves above him. Try to ignore room shattering banging every time I pulled a chair went to the bathroom or even opened my door to leave the room. But I put up with it because the GM said that the guest below me in 231 would be leaving soon. Two nights later I went to the vending machine on the ground floor for a soda and the battery died in my lock. I could not get back into my room. I immediately tried to find security guard at the office then his room. I knocked for a half our b4 he the door swung open. Too bad he wasn't in there. I spotted two cell phones on the night table desperate to reach anyone running the hotel I picked one up and called the hotel. The phone next to the one I picked up rang. So not only is there no security he doesn't have the phone that the guests can reach him on. Now over a half hour later in gym shorts and tank top I go to the hotels handymans rm. I knock and knock and no one answers. The note on his door says to go to security with any problems. Ha Ha I'd been there already. Finally at 5 am I locate the security officer comming from some room he should not have been in especially without his phone for an hour now. I explain to him what's going on with my lock he then insists someone locked me out from the inside. I assured him I am the only one in my room. He then said it must be because the MANUAL lock on the top of the door is causing the doors electronic lock not to work. I then explain to him the MANUAL lock is not connected to the electronic lock in any way that would cause both lights to blink. He then went and mad another key. I told him if my key and his key won't work then a new one wouldn't either. But he did it any way. When that didn't work he then called the handyman by cell who then came right up. I then told them both to just pop the lock with the lock popping machine that every hotel has for situations like this. One didn't know what I was talking about. The other didn't know the code to operate the machine. I said call the GM and get the code and I was told by both of them that she turns off her phone and won't answer. I've done her job before and this night was completly unprofessional. Then the rain came and last tues. night I was locked out of my room. Mis-communication of not I work across the street why take my cell # and not use it I could have remedied that if she had called me or walked across the street to my restaurant to tell me I was on the verge of being locked out. There is not a problem with your staff comming or calling my restaurant when they're hungry for a pick-up order. So why not show a guest some courtesy. THat's not even all of it please contact me at 7707367001 rm 313 ask for Curtis Hannah. There is such horrible management here I don't recommend this Intown Suites to anyone. And I feel I deserve my deposit back from when I was locked out and 9 days later the phones still don't work.