Chase Manhattan Bank Complaint - Charged tax on a $25.00 Gift Card
NEW YORK, NEW YORK -- Last fall, I received a solicitation in the mail from JP Morgan Chase Bank offering me a complementary $25 Chase Gift Card in appreciation of being a customer. This offer stated that I would be able to claim a $25 Gift Card if I logged onto chaserewardcertificate.com and chose from a list of participating merchants. After selecting a merchant, I was promised that a $25 Gift Card from that merchant would be mailed to me. I logged onto chaserewardcertificate.com and entered all of the information as requested. I chose a $25 Gift Card from Starbucks, and submitted my request. Months went by, and I never received the gift card as promised. I didn't think anything of it and I wasn't going to make an issue of it, as I mistakenly believed that Chase's failure to send me the promised gift card wasn't going to cost me any money.
In early January, I received a Form 1099-INT in the mail from JP Morgan Chase Bank for the $25 Gift Card which I never received. I called up Chase's customer service number and told them that I should not have to pay tax on a gift card which I never received. They apologized and told me that they would send me a replacement $25 Gift Card from Starbucks. Well, it has been well over six months, and I haven't received the replacement gift card either!
I have written two certified letters to Chase concerning this matter, but I have never received a reply to, or even an acknowledgment of the receipt of, my letters. Because of Chase's refusal to address this matter (among other, more serious issues), I have decided to finally terminate my banking relationship with Chase.