ComEd [aka Commonwealth Edison] [aka Excelon ] Informative - Protect yourself from overbilling by ComEd
CHICAGO, ILLINOIS -- Tate a picture of your electric meter every month, and keep the picture with your records (write the date on the back, and, if possible also keep an electronic copy of the photo(with automatic dating.)
ComEd made a huge error in an estimated bill, charging me about 9 or 10 times my usual rate. I had to pay excess charges to keep my lights on, while trying to resolve the matter. Then they turned the power off anyway. They finally paid attention when I a)got someone to talk to a higher-level supervisor b) read to them the correct meter readings for several months (from my notebook) and c) told them I had dated photos of the meter, showing that those readings were correct (for several past months). [I've had problems before, involving errors in my bill and meter readings, so began taking meter photos a while ago]. They acknowledged their error, but said it would take up to 72 hours to turn the power back on. I said I and would take legal action if they did not turn my power back on immediately, since it should not have been turned off to begin with, and I would use the photos and other records, in my claim for reimbursement for a hotel stay while my house was cold and dark.
That worked for now. Power is back on. But I will continue to take monthly photos of my meter, as backup proof of the facts for the next time this happens. [ready for the next time?? yep - remember - we're talking aboput a utility that has done this before . . . . . . . ]