Vonage Complaint - Crooks Inc. - Beware Not To Get Any Service From Them
HOLMDEL, NEW JERSEY -- My complaints against them are for:
- False promises from sales & misrepresentation of the offer to try product.
- Unauthorized credit card charges
- Inappropriate behavior by customer service personnel
- Failure to provide invoice
- Bait & switch advertisement
Although I never had a contract or got service from them [I was paying my AT&T service all along] they illegally charged me for MONTHLY FEES [2x35.43= $70.86] & DISCONTINUATION FEES [$132.18].
I was told to try a box they send me for free trial [I paid $12 for S&H] to try to connect & if I can connect then to contact them for service initiation. IT FAIL to connect & decided not to use them.
-- I NEVER AGREED OR HAD A CONTRACT WITH VONAGE: I asked that they provide a contract signed by me.
-- I NEVER GOT CONNECTED TO THE VONAGE NETWORK & THEREFORE NEVER GOT A SERVICE BY VONAGE; even for a single connection or minute of service: All VONAGE representatives I talked with, admitted that this is true!!! CANNOT provide proof that provided any service [and for which phone #]
-- I NEVER GAVE VONAGE AUTHORIZATION TO TRANSFER MY PHONE NUMBER & SERVICE TO THEM FROM AT&T: Please provide any documentation if you have. The FCC Federal Communications requires that you have such proof in order to enact transfer & claim service!!!
-- I KEPT PAYING MY AT&T SERVICE AND I WAS GETTING SERVICE FROM AT&T: I have all the AT&T invoices that I paid for all the months
-- NEVER GOT A BILL FROM VONAGE OR EVEN A PHONE CALL: they simply illegally charged my credit card which obtained for the S&H charge of the trial device, by bait advertisement & mis-representation.
They ignore my complaints for credit & I will expect my credit card to recover. I will also contact FCC & BBB.
What they keep doing is unfair, ILLEGAL, against FCC regulations.
Again this company is not a BBB Accredited business [this business has a BBB Rating of B- ] since they do not resolve thousands of customer complaints.
STAY AWAY FROM VONAGE !!!!