Sony Electronics Inc Complaint - Lack of transparency Sony International Warranty
MELBOURNE -- I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards??? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix ( almost 3times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating travelling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.
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