Global Tel Link Complaint - Global Tel Link -- Simply Unreal
As with most of the recent reviews regarding Global Tel Link, I too have experienced the newly-placed/hidden policy of there being a limit to phone calls received from inmates. I also was not aware of this so-called "new" policy until my calls were blocked. I think this practice of not informing the customer prior to such a drastic policy change is totally unfair - how can you be expected to conform to a policy that you are unaware of, and it's even more difficult in my case considering I receive calls from two different facilities. At the very minimum I would think Global Tel Link would take that into consideration. As this has just happened, I intend to contact the corporate office later today to seek some type of satisfaction, since I was told by the reps and team leader that they would not be able to unblock my calls. Needless to say, I am outraged! Global Tel Link should really watch its step -- with as many complaints as it has received, it is more than "ripe" for a class-action suit, at the very minimum.