Wells Fargo Bank Corporate Division Complaint - Violation of privacy, defamation
On Tuesday, January 30th, 2001 at approximately 4:30 p.m., I patronized the drive-up teller window at Wells Fargo, 2329 Central Ave. N.E., Mpls., to deposit my payroll check. The teller misunderstood my deposit request and sent all the cash back out to me. After exchanging dialog to correct her mistake, I received my receipt and went home. The next day I came to find out that the teller had telephoned my employer shortly after I’d left the bank. At that time, the teller proceeded, at length, to tell my employer that she (the teller) thought my conversation with her had been “abrasive” and that she “didn’t think I was a very Christian person” (I work in a church), and that she (the teller) was going to “come to the church on Sunday and have a discussion with the pastor about me.”
The teller took personal information from my payroll check and used it to contact my employer (whom had absolutely no relationship or involvement with the aforementioned bank transaction) and proceeded to defame me and denigrate my reputation with my employer. I believe the data privacy and anti-stalking laws afford me rights as an individual that now have been violated by an employee of the bank.
On Thursday, February 1st, 2001, I brought this situation to the attention of Mr. Gari Moscatelli, consumer manager. He was unable to provide a satisfactory resolution. I then contacted Dist. Mgr., David Wehrman, who requested that my co-worker and I submit affidavits identifying the teller and attesting to the incident - we agreed. After he spoke to my co-worker and the Pastor, he suddenly decided he didn't want us to submit affidavits. I then received a letter from Wells Fargo stating that they would not pursue the investigation and considered the matter closed. I have since tried to contact the Wells Fargo Corporate office and have received no response.
To help keep me as a potential future customer, I would like the following:
My co-worker and I want to proceed with the affidavits to formalize the complaint so further action may be taken. I want compensation for the damage to my reputation. I want formal apologies to me, my co-worker and the Pastor for the inconvenience and embarrassment suffered.
At the very least I would like a response from your company regarding this incident.