Expedia.ca Complaint - The Worst Travel Company in Canada
KITCHENER, ONTARIO, CANADA -- Two years ago, my husband and I attempted to book a trip to Barbados with Expedia.ca.
Had I known that this site existed then, I would have submitted this review much sooner. We were told that the hotel we book, The Blue Orchid was full and that we needed to book a new hotel.
Later, we were contacted and told that they would book us there, but to a superior room and our cost. As a former travel agent, I found this odd. Usually when a lead in room rate is full, you receive an automatic upgrade at not cost to the consumer.
To make an extremely long and painful story short, they basically took our information, "booked" the trip and then told us the entire hotel was booked and that we would have to go elsewhere.
However, they took our deposit via credit card and told us that the remainder of the payment was due, even though they could not provide a hotel for us.
This was an IT issue, but these geniuses at expedia.ca in KItchener, said they could not fix it.
Also, each time we phoned them, we were put on hold for an average of 45 minutes per call. Each time we asked for a supervisor, he was "unavailable".
We were then told that our supervisor no longer worked at Expedia. ca. Given our length of time on the phone with these perole I could see that they had time to hire and fire an entirely new team.
WE also had to phone our hotel in Barbados ourselves, as Expedia was either unwilling or unavailable to do so. They also outsource their work to a company in Florida and we began to receive annoying phone calls and emails from Florida telling us that our payment for the now non-existent trip was due.
After three weeks of this insanity, I contacted the customer Service person at Expedia.com in Washington state, who, after four more phone calls and numerous emails fixed it. She offered us a $1000.00 rebate on our trip, which we had booked with another company. Do not use this company.
Their customer service is non-existent and they have the worst communication skills I have ever encountered.
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