XM Satellite Radio Informative - The Run Around! - Portable Satellite Radio
I just got off the phone with 8 customer service representatives. All of whom, I had to give the same information to ie. phone number, name, address, reason for wanting to return the product, etc. I was constantly being put on hold, transferred to this department, to that department, and so on. Finally, after an hour and a half, I get a hold of someone who actually is in the returns department. He then tells me that since I admitted that the radio is in good condition and that the resaon for wanting to return it is because it didn't meet my expectations, that it is not a valid reason and therefore, I can not return the product for any sort of refund. I was told that I could return it within 30 days upon first purchasing it. He then tells me that it is a $75 cancellation fee, of which was never mentioned to me when I purchased it, or by the other 7 people of whom I spoke with. XM also double charged my account, to which I now have to go down to the bank and have them print up a statement of my account, then I have to go to Kinko's to fax my statement to XM proving so. Trust me... none of this is worth the product or the service XM provides. They are fraudulent, and I will never recommend this product, company, or its services to anybody!