Delta Airlines Complaint - How Delta's domestic flight had bags into RUSSIA!
LOS ANGELES, CALIFORNIA -- How Delta's domestic flight
passenger's personal itmes/data
Ended up in...
On Friday, July 16-04 As the flight from LAX to JFK seemed to be overbooked, the attendant at the gate has requested passenger to leave the 'personal' bags [one bag had contained: cell phone, address books, laptop computer, keys to apartment -- the intended place to stay, the other bag was a garment bag with suites, ties, shirts etc.] at the gate and gave the tag numbers for it, when the passenger asked the attendants were to leave it, the reply was: 'Just leave it "there" at the entrance of the plane.'
Where should I retrieve it?
Together with all baggage at the arriving carrousel.
At arrival, the 2 pieces were missing, a file was opened, and this is the "story."
Your bags in Russia!!!
Saturday, July 17, 9:50, to 10:10 PM attempts to Call to Delta's baggage main number: 1-800-325-8224, gave a busy signal, when finally answered, a recording voice said... "Please hold...you'll not be disconnected" ... well, sure enough, it WAS disconnected, another 3 attempts and finally a human voice replied:
She [Indian/Pakistani accent]:
'You flight from "Russia"...'
'It was discovered on Aeroflot's flight, and it was supposed to arrive Saturday at 6:00 PM in JFK..'
'How, Why, What?'
--Silence -- Silence--- ... 2 minutes silent, she hung up.
Passenger tries again, busy signal, after 12 minutes trying, another costumer service (this one too from India, Delta's Cheap Service-company indeed). This one was a male voice, at least more polite than the first one.
'Your baggage was somehow on the Russian airline Aeroflot ... it was "supposed" to arrive in JFK earlier this evening but it has not been screened...'
'Are you telling me that my personal stuff was handled in Russia?'
I have no idea why, it "happens."
'It happens? Did it ever happen, such a switch from domestic to international?
And Why "Russia"?
I was never in Russia, nor did Delta have any "Russian" association around this flight.'
'And what now?'
'JFK is not responding to me at this hour, The only thing I could suggest to you is to call tomorrow morning at 6:00 AM.'
Sunday, July 18, 6:00 AM
Passenger calls the above number.
'Please try again at 6:30...'
Could you give me JFK's Delta-Baggage direct phone number?
A Call at JFK's Delta-Baggage 6:30 AM (718-632-5664)
'It has been found, Do you want this to be delivered to the address you wrote at the file?'
'Yes, please, and no phone calls needed, this place will be open the entire day.'
'What time am I expecting it?'
'Within 6-8 hours from 9:30 AM and on...'
(Sunday-July-18) 4 PM
'Do you have any idea if the delivery people have the correct address? Is it on the way?'
'Reimbursed for what?'
Delta's She (718-632-5664):
'What? It didn't arrive yet?'
'No, and I already lost a lot because of the missing bags, BTW How do I get reimbursed?
'Reimbursed for what?'
'Let me give you their direct phone number 718-...
Passenger calls up the delivery service, a rude (African American accent) female replies:
'Sir, we called there was no answer, you should have picked up the (call waiting) beep...'
'I've told Delta explicitly to deliver it directly WITHOUT any "phone-calls" needed. And what "beep"? this line-number I gave does NOT have a beep/call waiting!!!'
At around 4:30 PM, the Passenger calls again the delivery company, a more pleasant male voice replies, and "promises" to deliver it between 10:00 PM till midnight.'
"Catch 22" & Record-not!
Passenger calls Delta (718-632-5664), to update on the "delay" ... and asks if can be any record by email or a printout of this case -- specifically "why it ended up in Russia" -- can be provided,
No, the only ones that can give you a record are the ones at the 1-800 #.
Passenger calls the 1-800 #, and the "catch 22" says: go to the JFK's 718 #...
Another day, and the bags are not here!
(Sunday, July 18) 11:55 PM Passenger calls the delivery service, and is now being handled by a different person by the name of John, though polite, he says that; now is too late, so the only option is to wait for tomorrow morning...'
Monday, July 19, 7:00, AM, Passenger calls up the delivery service, the same John says that: 'You'll get a phone call within 10 minutes...'
20 minutes pass by, the passenger calls up, and John apologizes and says he is on it.'
After a few minutes the delivery man calls up and says that because of the traffic (understandable) he'll be "there" in about an hour-and hour and a half.'
After almost 2 hours the passenger calls again, and is told that he's about three blocks away...
After about 20 minutes the bags finally arrived.
Caused by the delay:
1) Aggravation of knowing that it's personal data was handled by foreign hands, and rerouted back to the US immigration's & custom control, when the original flight was a mere domestic one.
2) Not having the keys to the apartment where intended to stay in NY, caused hardship in having to pay extra for room and board.
3) Not having suite/ties/shirts boosted up expenses of having to acquire such.
4) The cell phone being in the bag, caused:
Prevention of data/phone numbers, that includes having to use the 411 information that is also not for free.
Time consuming in accessing data.
Having to use phone cards.
'Reimbursement for what????' -- She asked!
The tags were yellow colored, known by Delta airlines employees NOT to remove it from plane!!!
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