Starbucks Complaint - Why is rude employee behavior allowed?
HOUSTON, TEXAS -- 10/03/09, 7:31a. m., store #06486
Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I’ve been forced to buy the display coffee press and walk out like a thief who’s just shoplifted because Starbuck employees couldn’t be bothered to serve me properly.
Three Starbucks employees, (no other customer but me), and not one of them can exhibit any modicum of respect? No greeting when I walked in. They simply couldn’t be bothered to attend to this sale correctly. One of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "She said no”, (talking about me whilst I’m standing there!) and then laughed.
This isn’t a laughing matter. Their behavior is rude and unacceptable. My day shouldn’t start off with rude Starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. You won’t care, (I’ve read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on those employees and shame on Starbucks corporation for not providing better training and expecting excellence from their employees.