Orbitz Complaint - Why does it take 24 hours to ticket a reservation?
I booked a trip to India on British Airways (BA) through Orbitz for a very low fare last night and this morning I received an email saying my trip had been cancelled. Both BA and Orbitz had the same fare published but I chose Orbitz as I have never used BA. Orbitz does not immediately submit ticketing request to the airline, so by the time the submitted my request (12 hours later), BA's fare had changed. BA honored the lower fare it had published on its site and issued all the tickets. In addition, other 3rd party vendors including cheaptickets also honored the fare, except for Orbitz. I will never use Orbitz again because they can do this for any ticket booked. Their system is not up to par, if it takes the system up to 24 hours to submit a request! I called Orbitz customer service and spoke to manager and of course I was a little on the edge but I refrained from using any profanity and still the MANAGER of CUSTOMER SERVICE hung up the phone on me. I was trying to reason with her that BA honored all the fares had Orbitz submitted the request timely and she simply said "This is our policy. We can take up to 24 hours to get the ticket issued". Her tone was rude and she essentially made me feel like a moron for not reading the extremely fine print. Read the fine print and learn from my mistake, do not use Orbitz!