2
Helpful
Votes

Briarcliff Animal Clinic Complaint - Fleecing of Customers with no warning

Review by gtrnr on 2009-10-03
ATLANTA, GEORGIA -- I have used Briarcliff Animal Hospital for probably 15 years with two different dogs and go out of my way to go to them. No more.

Their front and back office staffs are rude and arrogant. They fleece $60.00 for a "patient exam" even if your dog doesn't need it by making it mandatory each year. For the first time in my life I wasn't even in the room with the vet when my dog was examined and it certainly wasn't her regular doctor.

I have a funeral to attend so I was stuck with paying the extra $60.00 today. But that's all right. I have her an appointment with another vet Thursday and will not be taking her back to Briarcliff.

Instead of fleecing customers they should try cutting some of the staff in the back office. Four persons sitting there doing nothing but sneering at customers and their "silly" complaints. The so called cashier was reading a book while processing my total charge of $179.00.

What a change from the days when they were family oriented and more personal in their service.
Comments:9 Replies - Latest reply on 2009-10-04
Posted by Ytropious on 2009-10-03:
I understand that yearly check ups for dogs are a great idea, but they shouldn't be mandatory really. When I took my dogs for their yearly check up and shots at the vet my mom uses for her dogs, it cost about 300 dollars. I didn't expect it to be that much since my old vet in another state was pretty reasonable. Vets charge different prices, so I guess I'd try someplace else.
Posted by Anonymous on 2009-10-03:
My meowers go to a local clinic for their shots. EVERY THREE YEARS. The manufacturers of their shots have gone on record saying the shots are good for THREE years. (Some times longer)

Armed with these facts, I now refuse to pay yearly
Posted by Anonymous on 2009-10-03:
Yeah, my vet says that yearly vaccinations aren't good for animals. Mine go for a check up every year, but they don't get shots each time. Perhaps you need to let the vet there know why you won't be returning and talk about the experiences with his staff. You never know, maybe others have complained, too.
Posted by Anonymous on 2009-10-04:
Perhaps the book reader was on break or lunch. My vet charges for all exams and office visits so I don't get the problem here. If you don't get your dog a physical every year, then if something happens to it after a vet visit don't blame your vet for 'not finding the illness'.
Posted by gtrnr on 2009-10-04:
I know when my pet is healthy. The shots didn't bother me nor the charges for them. The exam would not have bothered me if they had informed me in advance they had changed their policy and would be doing mandatory $60.00 exams whether your pet needs them or not to increase their financial pockets. And no the book reader was not on break or lunch. She was there specifically to take care of customers as we were paying our bills.
Posted by Nohandle on 2009-10-04:
I've personally never known of a Vet clinic making it mandatory for an annual visit. At the clinic I use anyone can schedule the annual rabies vaccination, required by law in this state, and that's all he pays. No Vet sees your pet period. You pay for the vaccination and that's it.
Posted by Anonymous on 2009-10-04:
My vet clinic does the exam/office visit for free if you pay for shots. You see a vet tech though, not a vet. My girls go for their annual checkup and as I said above, only get their shots every three years.
Posted by Ytropious on 2009-10-04:
I'm going to just do required rabies from those low cost vaccination places in the future. As gtrnr already pointed out, I know when my dog isn't well, and they're young now.
Posted by jktshff1 on 2009-10-04:
Our city has the vaccination program every year. It's @ 15 bucks for rabies vac and registering.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.