Briarcliff Animal Clinic Complaint - Fleecing of Customers with no warning
ATLANTA, GEORGIA -- I have used Briarcliff Animal Hospital for probably 15 years with two different dogs and go out of my way to go to them. No more.
Their front and back office staffs are rude and arrogant. They fleece $60.00 for a "patient exam" even if your dog doesn't need it by making it mandatory each year. For the first time in my life I wasn't even in the room with the vet when my dog was examined and it certainly wasn't her regular doctor.
I have a funeral to attend so I was stuck with paying the extra $60.00 today. But that's all right. I have her an appointment with another vet Thursday and will not be taking her back to Briarcliff.
Instead of fleecing customers they should try cutting some of the staff in the back office. Four persons sitting there doing nothing but sneering at customers and their "silly" complaints. The so called cashier was reading a book while processing my total charge of $179.00.
What a change from the days when they were family oriented and more personal in their service.