Gate 1 Travel Services Informative - Overcharged And Poor Service
5851 SAN FELIPE, SUITE 500 HOUSTON, TX 77057, TEXAS -- I used Gate1 services to travel to Egypt and they overcharged me. They hid the fact that they are using a 3rd party service( VACATIONS TO GO) agent in USA who did the booking for me. I came to know later that I have been robbed almost 1500 $ extra compared to other agents. On top of that they have not given me any clear idea on the Visa requirements which led me to postpone the travel date ( as I had to carry a Visa since I am traveling through Germany).
This led to loosing 2 days of my 8 day package. Since I was paying almost 180$/day on the Shepered hotel in Cairo, I called the travel guys and asked them to cancel 1 day stay and refund me the money. They agreed to it but when I reached Cairo, I found that they have not called them and hotel had already charged me the day stay( The hotel would have refunded me the money if they had called)
2.They promised an itinerary for us but they didn't follow the itinerary which forced us to stay in a hotel in a remote place in Cairo without any sight seeing. It was more an ordeal for us as we use to get a morning wake up call for almost 3 days in a row around 5:30 AM..
3. These people r real thieves who not only robbed my money but is very comfortable doing that. I am trying to dispute the charges but these people are very bad... even my credit card agency " The great AMERICAN EXPRESS" is unable to find a solution....but I am determined to fight..