Customers Everywhere Complaint - Customers Really Burn My Toast!
My friends and I took another ride out to Crossgates this weekend, and I legitimately could not believe some of the people I encountered while shopping. Here's a little background on what may be happening when someone cries "horrible customer service"...
For example- we were checking out at the register at Victoria's Secret when the really helpful cashier informed us that we could get a free body butter with our purchase. She pointed out which ones were free, we ran and grabbed one, and a woman had shoved our things aside on the counter and was looking at the cashier expectantly.
"I'm sorry, but I'll be right with you once I finish helping them, okay?" the cashier said, clearly apologetic and still offering a smile.
The woman (who was with her daughter, looked to be about five years old - what are you teaching your kids, guys?) huffed and loudly proclaimed, "Alright, now I'm getting pissed off." She didn't bother to move over so we could comfortably check out.
Her daughter tugged on her skirt. "Mamma, can we get something to eat?"
Her mother didn't bother to even look at the kid. "No. Apparently some people don't know how to RUN REGISTER." She then reached across my chest to check a price tag on something, picked it up and knocked my glasses off pulling it over to her. We were literally inches apart. It was ridiculous.
The cashier looked ready to cry. "You're super helpful, and I'm sorry people suck," we told her. As we were walking out, the woman literally threw her credit card across the counter at the poor cashier.
I read reviews all the time where customers assume they were innocent little angels while the employees went absolutely nuts on them. I will never be able to read a review again without seeing this woman's hissy fit and her poor little kid in my head.
Really, guys... can we drop the sense of entitlement and treat each other as equals?